Companies
Next Plc, Enderby, Leicester – 2011 to 2016
Laura Ashley, Fulham, London – 2009-2011
Helix Lighting Limited, Wellingborough, Northamptonshire - 2007-2009
Poole Lighting Limited, Guang Dong, China - 2002-2007
Projects
Easy Assembly Project
Developing and overseeing the implementation of the home furniture easy assembly project, establishing Easy Assembly furniture on all current and New Flat Pack furniture ranges on 30+ ranges of 150+ items of furniture, co-ordinating teams across, home, customer services, warehousing & distribution.
Technical Factory Evaluation
Creating, implementing and training a Control Point Based Factory Evaluation; rolled out to Far Eastern, Eastern Europe and UK teams.
Master Scheduling Report
Creating a reporting document, using VBA to manipulate and create a scheduling and reporting tool for the Far East and Eastern European Product Approval Teams.
Click Spares; Spare Parts Project
Heading the Technical Team involved in the implementation of a set trial period./p>
Fragile Warehouse System
Developing and implementing a fragile route for product from Supplier to Store to help reduce Damaged Stock.
Achievements
• Managing a team responsible for a 35% reduction of Faulty Products resulting in a £500k saving for just one season
• Responsible for 10 Product Technologist and 10 Assistant Technologists
• Introducing, co-ordinating, developing and delivering technical projects
• Responsible for Product Approval Team China and setting up an Approval Team in Eastern Europe.
Product Technologist Services
Default Classification List System
Creation of the DCL system used by Product
• Approval Teams and the Furniture Supply Base
• Minimum make and Minimum Testing criteria
• Furniture Website Videos - Technical Advisor
• Faulty & Damaged and Website review reporting suite - Designed & Created for Director reporting
• Supplier Innovation workshops
• Next Technical Supplier Manual
• Ensuring all products are tested to British and European Standards and comply to existing and upcoming legislation
• Ensuring all products reach the levels of quality expected
• Technical auditing of Far East, UK and European factories
• Controlling and signing off product (development through to production)
• Warehouse Quality Assurance support
• Product Resourcing
• Code of Practice Department liaison to establish factory auditing priority
• Health and Safety representation
• Conducting and controlling factory auditing UK & Far East, in-house and through third party inspection companies
• Franchise Technology support for Customs; administrating declarations
Customer Service Technical Support
We have established a training programme to promote efficient communication between the Technology and Customer Services departments including safety complaints, customer returns and online reviews.